For this large midwestern credit union, the requirements for their users was a set of icons and screen flows on their new mobile app that would delight users and guide them through the onboarding process of the new app.

User stories for the app had already wrapped, so with those in hand I authored a user survey to spotlight how the app might better meet the needs of the Credit Union members. My fintech past working for Crowe Chizek in the early 2000’s came in handy.

In addition to screen flows for some of the highest impact interactions in the app, the team and I mapped out other key flows within the app, designed icons and screens to facilitate user interaction, and launched the update ahead of schedule.